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TERMS & CONDITIONS — CANNAFLOW CRM
Effective Date: March 23, 2026 | Last Updated: March 23, 2026

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1. ACCEPTANCE OF TERMS
By accessing, downloading, installing, or using CannaFlow CRM ("the Service," "the Platform," "the App"), you ("User," "you," "your") agree to be bound by these Terms & Conditions ("Terms"). These Terms constitute a legally binding agreement between you and CannaFlow CRM ("Owner," "we," "us," "our"). If you do not agree to these Terms in their entirety, you must immediately discontinue use of the Service. Your continued use of the Service following any updates to these Terms constitutes your acceptance of the revised Terms.

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2. DESCRIPTION OF SERVICE
CannaFlow CRM is a B2B field sales management software platform designed exclusively for licensed cannabis industry professionals. The Service includes but is not limited to: account and contact management, route planning and optimization, end-of-day (EOD) reporting, sales tracking and analytics, team management, calendar and follow-up scheduling, and PDF report generation. The Service is accessible via web browser on desktop and via mobile application on Android devices through the Google Play Store. Features and availability are subject to change at our discretion.

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3. ELIGIBILITY & COMPLIANCE
You must meet all of the following criteria to use this Service:

  • You must be at least 21 years of age

  • You must be a licensed or legally operating cannabis industry professional in your jurisdiction

  • You must be using the Service solely for lawful B2B cannabis industry business purposes

  • You must not be located in a jurisdiction where use of this Service is prohibited

By registering for or using CannaFlow CRM, you represent and warrant that you meet all eligibility requirements. We reserve the right to terminate any account where eligibility requirements are not met.

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4. CANNABIS INDUSTRY DISCLAIMER
CannaFlow CRM is a software-as-a-service (SaaS) tool only. We are a technology company, not a cannabis company. We do not grow, manufacture, process, distribute, sell, or facilitate the sale or distribution of cannabis, cannabis-derived products, or any controlled substances. We do not hold any cannabis licenses and are not affiliated with any regulatory body.

Cannabis and cannabis-related activities are subject to complex and rapidly changing legal and regulatory requirements across different jurisdictions. It is entirely and solely your responsibility to ensure that your business activities and your use of this platform comply with all applicable laws, regulations, ordinances, and licensing requirements in your jurisdiction. CannaFlow CRM makes no representations or warranties regarding the legality of your business activities. We assume no liability for any civil, criminal, regulatory, or administrative consequences arising directly or indirectly from your use of this Service or your business activities conducted using this platform.

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5. ACCOUNT REGISTRATION
To access the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration

  • Maintain and promptly update your account information

  • Keep your password and login credentials strictly confidential

  • Be fully responsible for all activity that occurs under your account

  • Notify us immediately of any unauthorized access or security breach

  • Not share, sell, transfer, or assign your account to any other person or entity

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion.

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6. SUBSCRIPTION PLANS & PAYMENT TERMS

Subscription Plans:
CannaFlow CRM offers subscription-based access plans. Plan types, features, and user limits are determined at the time of purchase and are subject to change. Current plan details and pricing are displayed at the time of checkout on our website.

Billing & Renewal:

  • Subscriptions automatically renew at the end of each billing period unless cancelled

  • You authorize us to charge your payment method on a recurring basis

  • Failed payments may result in immediate suspension of your account

  • Continued use after any changes to your plan constitutes acceptance of those changes

Price Adjustment Disclaimer:
Subscription pricing is subject to change at any time at our sole discretion. We reserve the right to increase, decrease, or restructure pricing for any plan without prior notice, though we will make reasonable efforts to notify active subscribers of material pricing changes. Your continued use of the Service following a price adjustment constitutes your acceptance of the new pricing. If you do not agree to a price change, your sole remedy is to cancel your subscription before the next billing cycle.

Cancellation:

  • You may cancel your subscription at any time through your account settings or by contacting support

  • Cancellation takes effect at the end of the current paid billing period

  • You will retain access to the Service through the end of your paid period

  • After cancellation, your account and associated data may be deleted after 30 days

Refund Policy:

  • All subscription fees are non-refundable

  • No refunds or credits are provided for partial periods, unused features, or periods of inactivity

  • Exceptions may be made at our sole discretion in cases of documented technical failure on our part

 

7. TEAM MANAGEMENT & USER LIMITS
Subscription plans may include the ability to add team members up to a limit determined by your plan tier. The following rules apply:

  • The Admin is solely responsible for managing their team users and ensuring compliance with these Terms

  • Each user added by an Admin must be a legitimate employee or contractor of the subscribing brand

  • User accounts are non-transferable

  • Exceeding your plan's user limit may require an upgraded plan

  • Admins may view and manage the data of users they have added

  • Users may only access their own data and cannot view Admin, Owner, or other users' data

  • The Owner retains visibility of all data across all accounts for platform administration purposes

 

8. DATA, PRIVACY & SECURITY
We take data privacy seriously. The following applies to all user data:

  • We collect account information, sales records, visit reports, contact data, and usage data necessary to provide the Service

  • We do not sell, rent, or trade your personal or business data to third parties for marketing purposes

  • Data is stored on secure servers with access restricted by role-based permissions

  • You retain ownership of all business data you input into the platform

  • You may request a full export or deletion of your data at any time by contacting support

  • Upon account termination, data will be retained for 30 days before permanent deletion

  • We implement commercially reasonable security measures but cannot guarantee absolute security

  • In the event of a data breach that affects your data, we will notify you within 72 hours of discovery

  • By using the Service, you consent to the collection and use of your data as described in our Privacy Policy

 

9. ACCEPTABLE USE POLICY
You agree to use CannaFlow CRM only for its intended lawful business purposes. You expressly agree NOT to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose

  • Share your login credentials with unauthorized individuals

  • Attempt to gain unauthorized access to any other user's account or data

  • Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the platform

  • Introduce viruses, malware, or any harmful code into the platform

  • Use the Service to harass, defame, threaten, or harm any person or entity

  • Scrape, crawl, or extract data from the platform using automated tools

  • Use the Service to transmit unsolicited commercial communications (spam)

  • Misrepresent your identity, business, or licensing status

  • Use the Service in any manner that could damage, disable, or impair the platform

  • Resell, sublicense, or commercially exploit the Service without written permission

Violation of this policy may result in immediate account termination without refund.

 

10. INTELLECTUAL PROPERTY
All content, features, functionality, design, code, trademarks, logos, and materials associated with CannaFlow CRM are the exclusive intellectual property of the Owner and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, display, sell, or create derivative works of any part of the Service without prior written permission from the Owner.

 

11. THIRD-PARTY SERVICES
The Service may integrate with or rely on third-party services including but not limited to payment processors, authentication providers, and infrastructure services. Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party services.

 

12. DISCLAIMERS & WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

  • WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF ANY DATA OR CONTENT

  • WARRANTIES THAT DEFECTS WILL BE CORRECTED

We do not warrant that the Service will meet your specific business requirements or produce any particular business outcome.

 

13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CANNAFLOW CRM, ITS OWNER, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL

  • BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY

  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

  • DAMAGES ARISING FROM YOUR RELIANCE ON THE SERVICE FOR BUSINESS DECISIONS

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE MOST RECENT BILLING PERIOD PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

 

14. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless CannaFlow CRM and its owner, officers, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your business activities conducted using the platform; (e) any content or data you submit to the platform; or (f) your infringement of any third-party rights.

 

15. TERMINATION
We reserve the right to suspend or permanently terminate your account and access to the Service at any time, with or without cause, and with or without notice, including but not limited to cases of: violation of these Terms, non-payment, fraudulent activity, abusive behavior, or any activity we deem harmful to the platform or other users. Upon termination, all licenses granted to you under these Terms immediately cease. Termination does not relieve you of any payment obligations incurred prior to termination. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property, limitation of liability, and indemnification.

 

16. MODIFICATIONS TO SERVICE
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, including features, pricing, availability, and technical requirements. We will make reasonable efforts to notify active subscribers of material changes. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

 

17. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with recognized arbitration rules. You waive any right to participate in a class action lawsuit or class-wide arbitration against CannaFlow CRM.

 

18. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

 

19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CannaFlow CRM regarding the Service and supersede all prior agreements, understandings, and representations.

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By using CannaFlow CRM, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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